Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Are you ready to take on a critical role in the Amex GBT Egencia Global Customer Operations organization? Our Key Client Afterhours Team works in a high-touch service environment to book travel and accommodations for our top clients at Amex GBT Egencia. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.
If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do on a Typical Day
- Advise and arrange travel for corporate business customers.
- Arrange and book domestic and international business travel, in a variety of complexity, for air, ground, rail, and lodging accommodations.
- Use various Global Distribution Systems (GDSs), including Sabre and Amadeus
- Communicate effectively with customers over the telephone and e-mail.
- Act as a trusted consultant by using your travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy.
- Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence and service metrics.
We look forward to providing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Previous experience in travel (preferably business/corporate travel) and understanding of fares and ticketing rules for car, air, and hotel reservations.
- Passion for excellence in corporate client service, including proactive anticipation of needs.
- Native GDS expertise (Sabre, Amadeus)
- Professional communication (written and verbal)
- Attention to detail.
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving client issues quickly and independently
- Teamwork and openness to feedback
Our Key Client Afterhours Service unit is a 24/7 operation. You will need to be flexible and prepared to work any shift including Days, Nights, Weekends and Holidays
The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data and confidential client information or data.
Location
United States
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that Egencia expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More ( American Express Global Business Travel
Job Tags
Hourly pay, Holiday work, Immediate start, Flexible hours, Shift work, Night shift,