Job Description

Job Description

Job Description

Overview

Under the supervision of the Supervisor – F&B, a Restaurant Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable. #zipcorpo

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide superior guest service at for all company Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage order.
• Have basic knowledge of all house and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhering to sanitation standards as outlined by State Law and company.
• Maximizing profit and guest satisfaction through effective costs controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Must be willing to work a flexible schedule.
• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience strongly preferred.
• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willingness to learn.
• Must be able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be eighteen (18) years of age or older.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
• Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Ability to walk distances.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

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