Job Description

Job Description

Job Description

Company Overview

Rainbow Blossom was started in 1977 by Rob and Pumpkin Auerbach and is managed today by their daughter Summer Auerbach. We are so proud to have been a thriving part of our Louisville community for so many years!

Our mission is to be a resource for improving the quality of life for ourselves, our community, and our company. Our company supports health & wellness in our community and our employees should reflect our mission. We support individuality and hire team members from all walks of life. At Rainbow Blossom, you will find a professional environment that supports your career and personal goals.

Position Overview

The Blossom Bar Department Manager oversees all operations of the Blossom Bar within Rainbow Blossom. The Blossom Bar Department Manager will be responsible for ensuring the smooth operation of the Blossom Bar, including processing customer orders, training, supply ordering, scheduling, open communication with the management within the store and excellent customer service. The Blossom Bar Department Manager will be responsible for employee management within the Blossom Bar department, including interviewing, hiring, and terminating Team Members, as well as holding Team Members accountable to expectations.

This position reports directly to the Blossom Bar General Manager. This is a full-time position, not to exceed 40 hours each week.

Requirements

• Experience with Microsoft Office, including Word, Excel, and Outlook
• 1+ years' experience in food handling
• 1+ years' experience in customer service
• Must have a Food Service Manager Certification completed within 90 days of hire
• Must be able to work a flexible schedule, including evenings, weekends, and holidays

Desired Skills

• Demonstrated leadership capability.
• Delegate tasks out appropriately to maintain department efficiency and follow up to ensure compliance.
• Must have effective communication skills by showing the ability to listen, ask questions, and provide clear instructions. Maintain a positive attitude and the highest levels of professionalism. Must be able to provide the highest level of customer service to our customers, going above and beyond to take care of their needs. Maintain a clean and organized workspace, utilizing a "clean as you go" attitude, to ensure an inviting bar/station both in front and behind the counter.

Responsibilities

• Maintain retail inventory levels for all Blossom Bar products, including juices and milks.
• Order supplies and maintain inventory while projecting future needs for the department.
• Ensure the success of the Blossom Bar by meeting and/or exceeding financial goals set up for the department within a given period.
• Must ensure the Blossom Bar Team follows all established policies and procedures for food prep, quality control, portion control, and safety.
• Must have a solid understanding of food safety knowledge with the ability to teach and hold Team Members accountable.
• Oversee side work and ensure that Team Members are meeting expectations.
• Create and maintain weekly schedules to ensure proper coverage every day throughout the week while adhering to break policies and staying within established labor budgets.
• Ensure projects are completed properly and on time, as needed for the department.
• Serve as the dedicated point of contact for on-call responsibilities, ensuring seamless coverage and timely response to callouts.
• Conduct bi-weekly payroll processes to guarantee accurate and timely compensation of staff members.
• Conduct comprehensive training sessions for Blossom Bar employees, ensuring proficiency in product knowledge, customer service protocols, and operational procedures.
• Conduct thorough 30, 60, and 90-day reviews for employees, offering valuable insights to support employee development. Resolve customer and staff questions, complaints, or concerns in a manner that ensures satisfaction and resolution. Handle employee hiring and termination processes as needed, ensuring adherence to company policies and procedures.

Physical Requirements:

• Frequently lift up to 20 pounds and occasionally lift up to 50 pounds
• Stand and walk for extended periods; occasionally sit, squat, or kneel; and rarely climb
• Work indoors in climate-controlled environments, including walk-in coolers and freezers

Benefits

• 401(k) Matching
• Health, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts (store and Blossom Bar)
• Flexible Schedule
• Supplemental Bonus Pay
• Employee Co-op and Incentive Programs

Benefit conditions: Waiting period may apply; full-time employees only.

Additional Information

EEO Statement

Rainbow Blossom Natural Food Markets & Wellness Center is an Equal Opportunity Employer. All applicants are considered without regard to race, color, religion, sex, national origin, age, marital status, non-job-related medical conditions, disability, sexual orientation, or any other legally protected status.

Other Duties

This job description is representative but not exhaustive. The employer reserves the right to revise or assign other tasks as needed due to business or environmental changes.

What We Offer

At Rainbow Blossom, you'll be part of a family-owned business with deep roots in the local health and wellness community. We offer a generous store and Blossom Bar (smoothie and juice bar) discount, an employee co-op program, and both employee and manager incentive programs. With fun staff events and a strong sense of purpose, Rainbow Blossom is more than just a job-it's a community.

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