Talbot Health Services| Clinical Services Department
Position: Case Manager
Location: 732 Main Street, Toledo, Ohio
Schedule: Full-time
Status: Exempt (Learned Professional)
Reports To: Clinical Supervisor
Talbot Health Services is seeking a Case Manager to support clients participating in mental health and substance use disorder treatment. This position focuses on engagement, coordination, and ensuring each client can access the services necessary for their recovery.
Case Managers work closely with clinical staff, medical providers, and community partners to reduce barriers, improve stability, and promote whole-person wellness.
Provide person-centered case management aligned with each client’s individualized recovery plan
Monitor behavioral health needs, physical health concerns, and social determinants of health
Coordinate referrals to housing programs, benefits, medical providers, employment resources, and recovery supports
Assist with scheduling, appointment reminders, and follow-up to support attendance and engagement
Facilitate or assist in psychoeducational and skills groups as assigned
Complete documentation accurately and within required timeframes
Conduct outreach within 24 hours of receiving new cases and remain in regular contact based on client need
Participate in interdisciplinary treatment planning, care coordination, and transition planning
Maintain productivity expectations and comply with all agency policies and ethical standards
Active Ohio CDCA or ability to obtain within 90 days
High school diploma or GED
At least one year of experience in behavioral health, substance use treatment, or recovery support
CPR/First Aid/AED training (or willingness to complete within 30 days)
Crisis prevention/de-escalation training (or willingness to complete within 90 days)
Associate or bachelor’s degree in social services, psychology, or a related field
Experience working with co-occurring mental health and substance use disorders
Knowledge of community resources, benefits systems, and referral processes
Ability to engage individuals managing mental health and substance use challenges
Strong communication and customer service skills
Effective collaboration within a multidisciplinary team
Ability to manage multiple priorities, maintain accuracy, and meet deadlines
Professional boundaries, sound judgment, and comfort navigating crisis situations
Knowledge of local community resources and support systems
Office-based with occasional community-based coordination
Frequent interaction with individuals experiencing acute symptoms or crises
Drug- and alcohol-free workplace
May involve local travel between Talbot sites
Reasonable accommodations available for qualified applicants
Talbot Health Services offers a supportive and mission-driven environment with clear expectations, strong supervision, and opportunities for professional growth. Staff are part of a collaborative team dedicated to delivering high-quality, trauma-informed care.
Submit your resume and cover letter to:
Skennardsheldon@talbothealthservices.com
We welcome applicants who are passionate about supporting recovery, reducing barriers to care, and helping clients build stability and resilience.
Equal Opportunity Employer.
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