Job Description

The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic). Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision. THIS IS A REMOTE POSITON. To qualify for this position you must be certified or accredited in at least one Epic module, EpicCare Ambulatory is highly preferred but will consider ClinDoc, Stork, ASAP, OpTime or Anesthesia certifications. You must also have 2 years of Epic build experience. • Gathers, validates, and translates technological requirements into design and development specification while providing product management • Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution • Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.) • Documents and recommends workflow changes and technical/functional designs needed to support the business requirements. • Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting • Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards. • Serve as PM and complete PM functions for small to mid-size projects with multiple teams • Collaboratively works with peers, internal and external stakeholders, and vendors • Follows documentation and change management standards. • Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members. • Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications • Develop and understands business reporting needs for end users • Participates in on-call and command center responsibilities, if applicable • Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity • Attends and participates in team, project and department meetings to increase awareness and information flow • Work with project requestor to complete the minimum viable product of a demand in ServiceHub • Request resources for projects and enhancement work using ServiceHub Resource Plan process Skills Epic certification or accreditation in EpicCare Ambulatory, Kaleidescope, Wisdom, Nurse Triage, Pheonix or any other Ambulatory specialty modules, Clinical Documentation, Stork, ASAP, OpTime or Anesthesia. Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word Possesses in-depth business and application knowledge and experience Knowledge of system analysis and operating systems Skilled in assessing needs and determining through documentation what the best approach might be Skilled at problem definition and data collection by establishing facts, drawing valid conclusions Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations Ability to write correspondence, and process documents Qualifications: REQUIRED EDUCATION: Bachelor's degree in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval REQUIRED EXPERIENCE: Two (2) years of work experience in similar role REQUIRED CERTIFICATIONS: Will be required to have one or more Epic applications and maintain certification Requirements • Operate computers and other IT equipment requiring the ability to move finger and hands • See and read computer monitors and documents • Remain sitting or standing for long periods of time to preform work Physical Requirements:

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