Job Description

Job Description

ONLY CANDIDATES BASED IN BROWARD OR MIAMI-DADE COUNTIES AND ABLE TO COMMUTE TO THE AVENTURA OFFICE WILL BE CONSIDERED.

At Tabit Technologies, we power restaurants with innovative, cloud-based Mobile POS solutions that streamline operations, increase revenue, and elevate the guest experience. Our technology is built by restaurant people, for restaurant people—and we’re growing our team.

We’re looking for a Customer Success Manager with hands-on Front-of-House and Back-of-House restaurant experience to guide clients through onboarding, implementation, and long-term success with our platform.

What You’ll Do

Restaurant Operations & Client Success

• Leverage real-world FOH and BOH experience to understand restaurant workflows and operational needs
• Serve as a trusted advisor to owners, managers, and operators during onboarding and beyond
• Translate restaurant operations into optimized POS configurations that improve speed, accuracy, and efficiency

Project Management

• Act as the primary point of contact for restaurant clients during onboarding
• Lead discovery meetings to assess operational requirements
• Configure menus, promotions, integrations, and workflows tailored to each restaurant

Implementation & Training

• Perform on-site hardware installations in coordination with restaurant teams and third-party vendors
• Plan and execute staff training, including servers, bartenders, managers, and kitchen teams
• Ensure teams are confident and fully operational before and after go-live

Brand Ambassador

• Deliver exceptional service and go above and beyond to ensure customer satisfaction
• Provide practical solutions and alternatives based on restaurant best practices
• Build long-term client relationships through proactive communication and on-site engagement
• Represent Tabit as a leader in Mobile POS technology and operational innovation

Who You Are

• Experienced in restaurant operations (FOH and/or BOH required)
• Comfortable working directly with restaurant owners and leadership
• Confident trainer and communicator
• Tech-savvy, detail-oriented, and customer-focused
• Able to travel locally and work on-site in South Florida

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