Customer Success Manager (New York) Job at Robert Half, New York, NY

TW5tNWpqZG4zbGhleXVHYXJHZCtsTGZNN3c9PQ==
  • Robert Half
  • New York, NY

Job Description

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

What Youll Do

Customer Onboarding & Adoption

  • Lead onboarding sessions, helping customers configure within their delivery environments and existing tool stacks.
  • Guide customers through requirement ingestion, AI copilot setup, and artifact generation workflows.
  • Develop tailored rollout plans that align with each customers implementation methodology and team structure.

Technical Enablement

  • Train users on AI agents and workflows, including automated requirements capture, document generation, and realtime synchronization.
  • Help teams integrate with their internal systems and historical data sources.

Customer Advocacy & Relationship Management

  • Maintain strong relationships with professional services teams, solution engineers, and system integrators.
  • Serve as the customers internal advocate, ensuring their feedback influences the product roadmap.

Product Expertise & Troubleshooting

  • Become a subject-matter expert on platform features, workflows, and implementation best practices.
  • Diagnose and resolve technical or process-related issues, partnering with engineering when necessary.

Success Measurement & Continuous Improvement

  • Track adoption, utilization, and business impact metrics for each customer.
  • Proactively recommend workflow enhancements, new features, and implementation strategies that increase customer ROI.
  • Produce success plans, QBRs, and actionable project insights to drive retention and expansion.

What You Bring

Must-Haves

  • 37+ years in Customer Success, Solutions Engineering, Professional Services, or Implementation roles.
  • Strong understanding of software implementation processes (e.g., SOWs, BRDs, user stories, design docs).
  • Technical literacy and comfort working with AI-driven platforms or enterprise SaaS tools.
  • Excellent communication and client-facing skills across technical and business audiences.
  • Ability to translate customer challenges into actionable workflows and product solutions.

Nice-to-Haves

  • Experience in system integration, pre-sales engineering, or consulting.
  • Familiarity with tools like Salesforce, NetSuite, SAP, or other enterprise implementation ecosystems
  • Previous startup or AI-platform experience.

Job Tags

Part time,

Similar Jobs

Carilion Clinic

Healthcare Administrative Associate Job at Carilion Clinic

Healthcare Administrative Associate Location Roanoke, VA (Riverland/Walnut Hill area) : Sign on Bonus: $1,500 sign-on bonus available per applicable guidelines (external applicants only) How You'll Help Transform Healthcare: Here is the opportunity to apply your skills... 

Nebraska Staffing

Power Plant Operator I Job at Nebraska Staffing

 ...Power Plant Operator I Serves as assistant Operator at the Electrical Generating Plant. Under direct supervision will start and stop generating units; control, operate, and maintain auxiliary equipment. Under supervision will make adjustments and minor repairs to electrical... 

Palo Alto Community Child Care

Childcare Center Director Job at Palo Alto Community Child Care

Palo Alto Community Child Care (PACCC) is seeking a dedicated and experienced Childcare Center Director to oversee the operations and educational programming of our facility. At PACCC, we are committed to providing top-notch educational and developmental support in a nurturing...

MountainMovers Transportation & Logistics

Class A CDL Box Truck Driver (Contract to Hire) Job at MountainMovers Transportation & Logistics

 ...satisfaction defines our operations and our approach to transportation. We are currently seeking a reliable and skilled Class A CDL Box Truck Driver Position Overview (THIS IS A CONTRACT TO HIRE ROLE. FIRST 90 DAYS AS A 1099) The Class A CDL OTR Driver will be... 

American Society of Reproductive Medicine

Regional Gynecologic Oncology Medical Affairs Director (Rahway) Job at American Society of Reproductive Medicine

 ...A leading healthcare organization seeks a US Director of Medical Affairs for Gynecologic Malignancies. This role involves developing and executing medical affairs strategies and ensuring scientific exchange with key stakeholders. The ideal candidate should possess an advanced...