Job Description

Job Description

Job Description

Job Summary:

We are looking for a full-time, dedicated Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is onsite and full-time, Monday-Friday with rotating Saturdays

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Manages large amounts of incoming phone calls from customers and technicians
• Collects and enters customer information
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians
• Managing scheduled projects with organization and detail
• Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
• Determine whether or not the company provides the services that the customer is requesting.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to memorize scripts and company pricing for general calls
• Empathetic and patient
• Ability to work in a team environment
• Ability to multitask with minimal errors
• Reliable employee

Benefits :

• Competitive Wages
• Bonuses and incentives, average $400+ per month
• Medical, Dental, Vision Benefits
• 401K with 50% company match
• Paid Holidays
• Opportunity for Advancement
• Company Events
• Working for a company that value all employees.

#SWNLP

Pay Range

$22—$24 USD

About SWAN:

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

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