Job Description

Overview

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Enterprise Resiliency DR Officer to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

Who we are: American International Group, Inc. (AIG) is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in more than 200 countries and jurisdictions through AIG operations, licenses and authorizations as well as network partners. And we are committed to using our insights and thought leadership to not only manage risks, but to make real positive differences in every community we serve.

How you will create an impact The purpose of the Enterprise Resiliency DR Officer role is to drive and maintain an effective program that safeguards AIGs assets and operations from real or potential threats and vulnerabilities of any type. This individual contributor role will develop a deep understanding of business functions and technology employed across the globe, working with IT and Enterprise Resiliency Officers as well as Corporate functional resources (Operations, Finance, HR, etc) to drive the continual evolution of the Resiliency policies and procedures including capturing Business Impact Analysis (BIAs), Disaster Recovery plans, executing and documenting application test results, tracking and maintaining metrics and reporting.

Responsibilities

• Establish and maintain relationships with Business Unit personnel responsible for Disaster Recovery to guide them in DR related responsibilities and influence the quality of their work this regularly includes stakeholders at all levels.
• Closely partner with other IT and Enterprise Resiliency team members to confirm business requirements for DR, i.e. application RTOs (recovery time objectives) and supporting infrastructure such as hardware, firewalls, LAN/WAN connectivity, etc; facilitate supply/demand reviews with business leaders and technology support when business application RTOs do not align with technology RTC (recovery time capability)
• Govern how our 1000+ firm-wide Disaster Recovery Plans (DRP) are updated annually, including all infrastructure and applications/platforms, following regulatory requirements within the US and international countries where AIG operates
• Drive ongoing scheduling, development, and execution of a firm-wide DR testing program, including capture of data and testing results in the repository for requirements, planning, testing results, and metrics/reporting. This involves facilitating DR testing several weekends per year through the use of parallel testing, failover testing, and recovery process verification (RPV) testing methods
• Understand and help guide the continued development of our AWS and Azure environments that host applications as we mature how we execute DR testing through VMC, EC2, and other cloud solutions
• Familiarity with regulatory requirements domestically and internationally (FRB, Bank of England, MSA. etc) that AIG needs to ensure we have captured in our Resiliency policy and standards so we abide by all jurisdictions where we do business (i.e. so our DR solutions, plans, and testing all follow regulatory expectations and can be evidenced)
• Maintain DR analytics dashboard and using Excel, Power BI and SharePoint skill set to keep our metrics and reporting consistently up to date, providing weekly status report for internal use and be ready to provide on demand reports to business team members as needed.
• Drive the testing and validation of Disaster Recovery integration in the Resiliency toolset with other enterprise-wide systems used by partner organizations such as IT, GCC, Facilities & GSOC.
• Deliver tool-related training materials needed for program stakeholders to execute their required tasks (Resiliency Officers, Coordinators, etc.)
• Assist in the development of additional non-toolset related training initiatives for select program stakeholders
• Utilize AIGs collaboration and communications platforms to forward departmental goals & initiatives

Qualifications

• Bachelor's Degree or equivalent work experience with industry recognized Professional Certification (preferred)
• 7+ years professional experience in financial services, insurance, technology, disaster recovery or business continuity
• Experience planning, developing, and implementing firm-wide IT platforms in large, complex organizations
• Strong understanding and knowledge of processes and technologies relevant to responsibilities
• Experience with industry BC/DR/IM tools such as ServiceNow BCM, Everbridge (or similar) highly preferred
• Proven ability to build and maintain strong professional relationships
• Strong written and verbal communication skills, including presentation skills, and proven interpersonal skills
• Experience in working in large, matrixed, and geographically dispersed organizations
• Ability to work independently to deliver multiple, potentially competing, priorities and assignments
• Be available during off hours and willingness to travel to regional facilities as necessary
• Experience and knowledge of Microsoft Office suit
• Ability to work in office-type environment

Preferred:

• Experience and knowledge of Microsoft Collaboration platforms
• Demonstrated ability to drive change through influence
• Ability to define solutions and make decisions in ambiguous situations
• DRII or similar industry certification

Ready to take your career to the next level? We would love to hear from you.

This position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2025 Benefits Summary

Veteran's encouraged to apply.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@.

Functional Area: IT - Information Technology AIG GLOBAL OPERATIONS, INC.

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