Job Description
Job Description:
A food service establishment is seeking an individual with an upbeat and motivating personality to lead the team in daily operations of the shop. This person will be responsible for ensuring compliance with defined standards for product and guest service, as well as for monitoring safety, sanitation, and daily upkeep of the shop. The Shop Manager is accountable for the shop’s financial performance as well as for the management of the team.
Responsibilities Include:
- Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the defined standard for exemplary service to each guest.
- Ensures adherence to the product expectations through proper recipe preparation, equipment maintenance, and constant training.
- Ensures successful rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
- Interacts with guests in the shop as well as online to monitor feedback, address questions or concerns, and proactively resolves conflicts and implements solutions for solving problems.
- Ensures compliance with all federal, state, and local regulations for safety, sanitation, and labor standards in addition to defined standards.
- Orders, receives, and maintains an inventory of products from various vendors and ensures that adequate product levels are kept in the shop at all times.
- Manages cash intake and deposits and completes required cash handling functions.
- Identifies areas of opportunity for increased financial performance and implements plans for driving revenue and operational efficiency.
- Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike through ensuring that the team properly cleans and maintains the shop, uniforms are worn properly, and all defined checklist items are being completed on a daily and weekly basis.
- Fosters a welcoming and inclusive culture for team members through modeling positive behavior and attitude, initiating incentive plans, addressing concerns as needed, providing regular feedback, and demonstrating appreciation and recognition of team members.
Requirements:
- Demonstrated track record of workplace achievement in the selection, onboarding, and developing of employees at all levels.
- Proven ability to drive financial performance as well as guest and team member satisfaction.
- Possesses excellent verbal and written communication skills.
- Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment.
- Flexible work schedule is required. Must be available to work mornings, evenings, weekends, and holidays. Required to be on call afterhours for support.
- 2+ years’ experience in restaurant management
Company DescriptionA well-established UNIQUE donut company
A well-established UNIQUE donut company
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