Job Description

The Housekeeping Manager is in charge of the day-to-day execution of housekeeping duties and team member support within the housekeeping department. You will work with the Assistant Executive Housekeeper and Executive Housekeeper to maintain a high level of guest happiness, cleanliness, and upkeep of rooms; find opportunities that better equip the department to achieve its established business goals. Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include: Salary Range: $59,000 - 62,000 annually Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities ...and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Schedule Details: Our Housekeeping Department operates 7 days per week. Shifts are AM and PM, and overnight shift will be assigned in project needs. Additional Responsibilities Include: Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured. Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest's expectations Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas. Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc. Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc. Performs other related activities as required What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience: Prior Housekeeping supervisory experience. Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments. Strong digital literacy and the proficient use of Microsoft Office. Ability to work a flexible schedule to include nights, weekends, and holidays. Thorough attention to detail and dedication to the consistent delivery of quality work results. Possesses effective written and verbal communication skills. High school graduate or equivalent It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 2+ years of management or supervisory experience in Housekeeping. Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury. Strong interpersonal and leadership skills. Demonstrates outstanding dedication to quality guest service. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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