Human Resources Assistant (Tampa) Job at Compunnel Inc., Tampa, FL

TlgrMmlESnExbFJVeXVhU3JHSjNsYkhCN1E9PQ==
  • Compunnel Inc.
  • Tampa, FL

Job Description

Job Summary:

We are seeking an experienced HR Contact Center Support Specialist to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills.

Key Responsibilities:

  • Manage inbound employee and HR calls , providing assistance and creating cases as needed.
  • Support payroll inquiries by applying knowledge of timekeeping/payroll logic and directing issues to the correct resolution team.
  • Provide day-to-day support for HR processes, including:
  • Tuition reimbursement processing
  • Employee verifications
  • Policy questions, compliance, and acknowledgements
  • Document and maintain employee data changes and performance reports.
  • Utilize ServiceNow case management system and call management tools effectively.
  • Partner closely with payroll and HR teams to ensure timely and accurate support.
  • Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies.

Qualifications & Requirements:

  • 5+ years of experience in customer service, HR contact center, or shared services roles.
  • Strong contact center/call center experience with inbound phone support and case management.
  • Knowledge of payroll inquiry resolution (not payroll processing, but understanding payroll/timekeeping logic).
  • Experience with ServiceNow or other case management systems.
  • Proficiency in Microsoft Outlook, Teams, and Excel .
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Spanish language skills highly preferred.
  • Bachelors degree required.

Job Tags

Part time,

Similar Jobs

notifyMD

Part Time Call Center Agent Chesapeake Job at notifyMD

 ...Part Time Call Center Agent Chesapeake Part-Time Call Center Representative Location: Chesapeake, VA notifyMD is seeking dedicated...  ...record. Availability to work one weekend day. No prior experience is required; we provide comprehensive training in a positive,... 

Adecco US, Inc.

Production Worker Job at Adecco US, Inc.

 ...Production Worker for Adecco, you will earn $12.50-$13.50/hour +...  ...assembly of unfinished goods, and you will complete...  ..., and 401(k)+ Weekly pay and Paid Holidays+...  ...entry level positions+ Training is provided and no previous experience is necessaryWe have multiple... 

General Atomics

Test Pilot (San Diego) Job at General Atomics

 ...General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced...  ...contributing to innovative aerospace programs and advanced flight test operations. DUTIES AND RESPONSIBILITIES: Qualified to Act... 

Hess Persson Estates

Hospitality Support Associate Job at Hess Persson Estates

Join to apply for the Hospitality Support Associate role at Hess Persson EstatesGet AI-powered advice on this job and more exclusive features.Overview Hess Persson Estates is seeking a part-time Hospitality Support Associate for tastings and experiences. This role is... 

Think Tell Junction

Entry Level Communications Specialist Job at Think Tell Junction

Join Our Team as a Entry Level Communications Specialist Think Tell JunctionWork Type: In-person (strictly on-site)We are seeking a motivated and enthusiastic Entry Level Communications Specialist to join our dynamic team. In this role, you will play a pivotal part...