Information Technology Support Technician Job at Sharp Brains, Deerfield, IL

TW4yNGhUVm0xRnRUeStPYXBHTjRsTGJLNWc9PQ==
  • Sharp Brains
  • Deerfield, IL

Job Description

Job Description

Key Responsibilities:

  • Provide L1 support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Windows OS, MS Office Suite, and standard business applications.
  • Manage and resolve incidents/service requests through ticketing tools (ServiceNow, Remedy, etc.).
  • Use Active Directory for password resets, account unlocks, and basic user/group administration.
  • Assist with SCCM tasks such as software installation, patch deployment, and inventory checks.
  • Support users with Outlook, Teams, and other collaboration tools.
  • Perform basic hardware replacements (RAM, HDD/SSD, monitors, keyboards, etc.).
  • Escalate unresolved issues to L2/L3 teams.
  • Ensure compliance with IT security and company policies.

Skills & Qualifications:

  • 0–2 years of IT support experience in EUC or Service Desk roles.
  • Hands-on experience with Active Directory (user management, group policy basics).
  • Familiarity with SCCM (software deployment, patching, reporting).
  • Basic knowledge of networking (LAN/Wi-Fi, IP, DNS).
  • Strong communication and problem-solving skills.
  • Ability to support remote users through RDP or other remote tools.

Job Tags

Remote work,

Similar Jobs

EMM LOANS LLC

Mortgage Loan Officers Job at EMM LOANS LLC

 ...understand the importance of discretion and a smooth transition. In this role, youll build and manage your own pipeline of residential mortgage clients, nurture referral relationships, and guide borrowers through every step of the loan process... backed by a dedicated... 

New York Kids Club

Early Childhood Enrichment Teacher Job at New York Kids Club

 ...environment and designed to enrich every child throughout their educational journey. We pride ourselves on an environment that...  ...you if: ~ Have a High School Diploma or GED ~ A degree in early childhood education or related field is preferred ~2+ Years of... 

Aequor Allied

Travel Rehabilitation Physical Therapist - $2,886 per week Job at Aequor Allied

 ...Aequor Allied is seeking a travel Physical Therapist for a travel job in Lamar, Colorado. Job Description & Requirements ~ Specialty: Physical Therapist ~ Discipline: Therapy ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, days ~ Employment... 

ProCare Therapy

Schools - Counselor Job at ProCare Therapy

 ...Job Description Job Description Masters degree in School Counseling, Counseling or a related field, active School Counselor license and 1+ years School Counselor experience required. Applicants who do not meet these qualifications will not be considered. A K-... 

KPH Healthcare Services

Work From Home Call Center Representative Job at KPH Healthcare Services

 ..., undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources. Responsibilities Job Duties...