Information Technology Support Technician Job at Sharp Brains, Deerfield, IL

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  • Sharp Brains
  • Deerfield, IL

Job Description

Job Description

Key Responsibilities:

  • Provide L1 support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Windows OS, MS Office Suite, and standard business applications.
  • Manage and resolve incidents/service requests through ticketing tools (ServiceNow, Remedy, etc.).
  • Use Active Directory for password resets, account unlocks, and basic user/group administration.
  • Assist with SCCM tasks such as software installation, patch deployment, and inventory checks.
  • Support users with Outlook, Teams, and other collaboration tools.
  • Perform basic hardware replacements (RAM, HDD/SSD, monitors, keyboards, etc.).
  • Escalate unresolved issues to L2/L3 teams.
  • Ensure compliance with IT security and company policies.

Skills & Qualifications:

  • 0–2 years of IT support experience in EUC or Service Desk roles.
  • Hands-on experience with Active Directory (user management, group policy basics).
  • Familiarity with SCCM (software deployment, patching, reporting).
  • Basic knowledge of networking (LAN/Wi-Fi, IP, DNS).
  • Strong communication and problem-solving skills.
  • Ability to support remote users through RDP or other remote tools.

Job Tags

Remote work,

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