Job Description

Job Description

Servicing Instructional Designer

Fully in office position.

Permanent position with PTO and Benefits.

This position brings a lot of opportunity. This person is going in at the initial stage, this time next year the team will grow 4 times it’s size.

What You Will Be Doing

• Partnering with Training team members and business leaders to develop training that meets the needs of the company, teams, and learners
• Designing and developing Initial, Ongoing, and Continuous Improvement training for various roles throughout the organization by creating course designs, job aids, participant guides, visual aids, PowerPoints, and more
• Creating assessment tools to measure learning, knowledge retention, and performance
• Seeking training evaluation and feedback to continuously improve training programs and material
• Developing learning management content including technology announcements, surveys, and more
• Providing feedback to Training team members to support the improvement of content creation and facilitation
• Analyzing metrics to identify training opportunities
• Acting as a backup to trainers for facilitating Initial, Ongoing, and Continuous Improvement training for various roles, if needed

What We Need From You

• Must Have Qualifications:
• 1-year of experience in the design/development of training materials
• Experience in a mortgage-related role preferably Servicing.
• 6 Months of experience in computer-based training design/development
• Advanced experience with Microsoft Word and PowerPoint
• Proficiency with Microsoft Excel
• Previous training experience
• Experience as an Instructional Designer
• Proven track record of implementing the ADDIE process and Kirkpatrick model
• Experience with Articulate Storyline and Articulate Rise, or other eLearning software

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