Job Description

Job Description

Job Description

Join Lumina Vision Partners, where your passion and expertise in eyewear can directly impact patients' lives. Optical experience is required— we’re seeking professionals who can offer knowledgeable recommendations and exceptional service.

As an Optician, you'll be a key player in our mission to enhance private practice optometry by providing premier management services that support the highest quality patient care. We offer a collaborative work environment, competitive pay, and comprehensive benefits, providing you with a fulfilling career path within our growing network of practices.

This person is someone we can count on to...

Own: Deliver exceptional patient care by accurately interpreting prescriptions and fitting eyewear to ensure patient satisfaction. Your ownership of this process will directly contribute to achieving a 95% customer satisfaction rate within six months.

Teach: Educate patients on the proper use and care of their eyewear, ensuring they understand how to properly wear and maintain their glasses or contact lenses for optimal performance and longevity. This teaching role will help reduce return visits due to misuse or misunderstanding.

Learn: Continuously improve your knowledge of optical products and patient preferences. Take advantage of our vendor training sessions and online education resources to stay updated on the latest eyewear technologies and fashion trends, enabling you to provide informed recommendations to patients.

Improve: Streamline the ordering and inspection process with optical laboratories, aiming to reduce errors and improve turnaround times. Your goal is to achieve less than a 2% error rate in orders and an improvement in turnaround times within three months.

Within...

1 month this person will:

• Familiarize themselves with your practice’s processes, patient management systems, and the team.
• Build relationships with patients while accurately interpreting prescriptions and assisting in eyewear fittings.

2 months this person will:

• Independently handle patient interactions, ensuring precise prescription interpretations and fittings.
• Evaluate progress towards customer satisfaction goals, aiming for a 95% satisfaction rate.

3 months this person will:

• Refine sales techniques to recommend products effectively, contributing to an increase in sales and conversions.
• Develop an action plan for improving operational efficiency, focusing on the ordering and inspection processes.
• Prepare a report of achievements and set new goals for continued growth and advancement within Lumina Vision Partners.

Potential Obstacles: Achieving these objectives will require overcoming several obstacles, including:

• Navigating patient preferences and ensuring precise fittings, requiring both technical skill and interpersonal sensitivity.
• Coordinating with various vendors and laboratories to maintain high standards of product quality and timely delivery amidst potential supply chain disruptions.
• Balancing administrative tasks with patient-facing responsibilities, necessitating strong time management and organizational skills.

Work Environment: You will be working in a dynamic, patient-centric optometric practice, where collaboration and teamwork are essential. Our team structure is designed to support each member's success, and you'll be using state-of-the-art tools and technologies to assist patients with their eyewear needs.

Growth Opportunities: Success in this role opens up numerous growth opportunities within our organization. By achieving your goals, you'll demonstrate your capability to take on more significant responsibilities, potentially advancing to a managerial position within the network. You'll also have the chance to participate in professional development programs, further enhancing your skills and career prospects.

About the Company

Lumina Vision Partners is building a nationwide network of doctor-centric, patient-focused optometric practices, allowing independent optometrists to deliver the finest patient care. We offer innovative solutions to ambitious and forward-thinking optometrists looking to join a larger network or provide seamless transition and patient continuity for optometrists seeking to realize the value of their practices after retirement. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after hire for full-time staff.

At Lumina, our goal is to hire, retain, and grow talented team members that are passionate about providing the highest quality patient care. Our Core Values, what we expect of each other, are:

• Integrity: Put the Patient and the Practice first. Do what you say you'll do. Be consistent and fair.
• Accountability: Own the outcome. Finish what you start. Blame no one.
• Collaboration: Be open and honest. Work together to overcome obstacles and achieve favorable results.
• Embrace Change: Welcome process innovation. Learn and try new things. Persevere through setbacks.
• Positive: "How do we get to Yes?" mindset. Believe the best of people. Believe you can succeed.

Our mission: To enhance private practice optometry by providing premier management services that support the highest quality patient care. Claims management, Payroll, HR, Accounting, Scheduling – these are a few of the services we offer so our optometrists can get back to providing high quality patient care.

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