Job Description
The Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.
Compensation: The Parts Back/Front Counterman Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $32.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Benefits
- Competitive Salary
- Employee Appreciation Day
- Flexible Schedules
- Family owned & operated since 1946
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Long and Short-Term Disability Insurance
- Paid Holidays
- Paid Time Off
- 401(K) w/ Employer Contribution
- In House Training
- Employee Assistance Program
- Wellness Program
- Educational Assistance for Dependents
- Employee Discounts on Sales, Service & Parts
- Shoe assistance program for Service and Parts Department
Responsibilities:
- Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
- Keeps accurate records of special order parts
- Answers phone calls, providing price quotes and other information to customers
- Takes phone orders, following all procedures and completing all required documentation
- Assists outside sales representatives with their orders
- Processes orders for daily shipment, delivery, or pick-up at counter
- Receives and ships parts in accordance with company policies
- Verifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not required
- Assists service drive employees in selecting parts needed for repairs in process
- Orders parts not in stock for required repairs in accordance with company policies
- Follows up on special ordered items and promptly notifies service drive employees when received
- Obtains credit authorization as required and in accordance with company policies
- Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
- Issues credit for parts returned, in accordance with company policies.
- Replenishes assigned inventory daily
- Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
- Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
- Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
- Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
Qualifications:
- Ability to read and comprehend instructions and information.
- 2-5 years of experience in an automotive parts dept.
- 2-5 years of sales experience.
- Professional personal appearance.
- Ability to work well with the public, sometimes with several customers at a time.
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and physical.
About Us
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be apart of a team that goes above and beyond, we welcome you to apply!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Local area, Flexible hours,