Job Description

Regional Training Manager

Your Training and Facilitation experience along with your ability to work in a fast-paced, ever changing, and results-based environment make you a great fit for our Regional Training Manager position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

About Your Role:

As a Regional Training Manager, you’ll support retail field training implementation. This position is responsible and accountable for: District Manager Training and Train-The-Trainer sessions; selection, assessment, oversight, certification, and ongoing management of the Grand Opening Look Daily (G.O.L.D.) Store Training Program; accountable for all District Manager and Store Manager training which includes ensuring quality and full completion of training and certification prior to assignment to the new role; professional classroom and in-store experiential facilitation of major field training initiatives; ability to establish and maintain effective regional business partnerships; consulting as a subject matter expert (SME) in the instructional design, and development of training content for the field; and strategically planning and aligning training deployment and work in key markets in support of our People Plan and learning governance strategy. This position reports directly to the Zone Training Director role. Your day-to-day job duties include, but are not limited to, the following:

Principle Duties & Responsibilities:

• Regional Training Managers (RTM) have comprehensive knowledge of store operations processes, practices, and standards. They are the field’s “store experts” as well as deliver best-in-class learning through large and small group classroom facilitation and experiential learning in the field. RTMs act as the training business partner to Regional Directors and District Managers and provide regular business updates and training solutions that support company strategic plans and a high performing training organization. RTMs interact with all levels of the business from the field to the Store Support Center (SSC), including interaction with senior leaders during major training initiatives.
• Emotional intelligence, adaptability, and ability to lead change are critical to this role in a rapidly growing organization where the RTM leads critical new business initiatives. Must be willing to travel up to 12 days per month which may include, air travel, driving company vehicle for up to 5 hours to locations: shuttles, trains, and rental cars.

Primary Responsibilities for the Role:

• Oversee GOLD Store Trainers (MST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the GST Program.
• Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment.
• Oversee and manage the DM Training Program, creating DM training plans, providing high levels on ongoing interaction and support during training, producing highly proficient District Managers at time of assignment.

Additional Responsibilities for the Role:

Training Design & Facilitation Leadership

• Facilitate MST Certification Sessions once per quarter as scheduled.
• Facilitate the SSC/Zone-based DM Training Program.
• Conduct Train-The-Trainer sessions with DM Trainers to enable effective technical training delivery to the DM audience.
• Facilitate large groups of 80–120 people during major company events.
• Implement best-in-class learning strategies to ensure learning objectives are met through effective facilitation.
• Leverage adult learning principles and methodologies to support delivery of SSC content development facilitated in the field.
• Meet facilitation requirements including long periods of speaking, standing, navigating classroom/store environments, and traveling in inclement weather.
• Be a Training Champion to sustain training efforts and embed learning behaviors into daily operations and routines.

Strategic Training Consultation & Program Execution

• Strategically consult, plan, and coordinate with DMs to support Zone People Visits in key markets/major initiatives.
• Provide performance consultation to regional business partners regarding MSTs, SMTs, and DMITs.
• Consult with regional business partners to ensure GST selections meet all requirements for the role.
• Provide subject matter expertise (SME) for DM Trainer Program development and implementation.
• Conduct ongoing quarterly MST Council sessions to maintain engagement and ensure SM Training Program execution.
• Conduct in-person field visits with MSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support.
• Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions.
• Consult as an SME with the SSC Development Design Team on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill, and application gaps.

Your Required Skills and Experience:

• Qualifications
• 3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager. Must be able to work in a fast-paced, ever changing and results-based environment.
• Education
• High School Diploma with 3 to 5 years training experience, Undergraduate degree/Graduate degree preferred.
• Technical Skills/Qualifications
• Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint). Must have excellent interpersonal, verbal, and written skills.

Preferred Requirements:

• Certification in coaching and/or Training APTD Certification or ATD Membership. Retail training experience, and/or multi-unit experience is strongly preferred.

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