Job Description

Seminole Casino Hotel Immokalee

Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops! All employees eat free on shift in our dining room! Weekly pay, bonus eligibility, and the best benefit package in SWFL! Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year! Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making "More in Paradise" for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! "Feel the Vibe" is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!

Our Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

Job Summary:

Under the direction of the Cash Operations Manager, the incumbent is responsible for developing, facilitating, training, coaching, measuring, monitoring and reporting on the department's training process and results. Duties include, but are not limited to:

Essential Job Functions:

• Adhere, communicate and reinforce the Seminole Tribe's Policies and Procedures, as well as all Gaming Commission Regulations.
• Assess training needs and submit performance objectives to management for approval.
• Develop training materials, including manuals, job aids, SOPs and program content in accordance to departmental and Seminole Tribe's policies, standards and procedures and all Gaming Commission Regulations. Review materials periodically and update to reflect changes to existing standards and procedures; maintain the standards and procedures library.
• Implement program and conduct multiple trainings to include:
• New hire department orientation.
• Certification and certification tracking of team members for departmental standards and procedures.
• Conducting periodic training as required, including bi-annual training of Title 31, Credit Card Fraud, Emergency Evacuation, Robbery Prevention, Chip Redemption and Counterfeit Chip Identification.
• Recommend changes to departmental procedures to better achieve departmental and organizational objectives. Work with management to change standards and program content as necessary.
• Create, in conjunction with management, task competency inventories for all positions.
• Track, measure and monitor the completion and effectiveness of training programs with regard to improved team member performance on the job. Use appropriate metrics/resources, (surveys, questionnaires, roundtables, forums), to track results. Prepare reports for management.
• Determine best instructional methods for individual and group setting. Adapt training delivery methods and style to achieve optimal results. Present and discuss information in a way that establishes rapport, persuades others and ensures understanding.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform all other duties as assigned.

Qualifications

High School Diploma or equivalent required as well as minimum of (1) year of cash operations supervisory experience.

Must be proficient in department specific computer programs; CMP, New Wave Checks, SDG and QCP or in similar casino cash management systems.

Must possess strong knowledge of MS Office software, mainly Word, Excel, and PowerPoint.

Applicant must be familiar with a variety of Cash Operations and Class III gaming concepts, practices and procedures. A similar background in training to include instructional design and creation of departmental policies and procedures manuals highly preferred.

Work Environment

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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