Job Description

Monorail Tour Guide

Location: Bronx Zoo

Employment Type: Temporary/Seasonal

Status: Non-Exempt

Grade Level: Hourly

Pay Range: $18.00 per hour

Reports To: Supervisor

Schedule: Must be able to work weekends and holidays; weekday hours also available. Hours: 9:00am 5:00pm, dependent on weather and guest attendance; schedule subject to change through the spring and summer. Occasional after-hours events.

Position Summary: Tour Guides ensure that our guests enjoy a fun-filled and educational experience on the Wild Asia Monorail.

A valid Driver's License is mandatory

Responsibilities include but are not limited to:

• Providing educational and enthusiastic narrations to large groups on the Bronx Zoo Monorail
• Providing excellent service to guests, including maintaining general knowledge of park attractions and amenities, answering questions and finding ways to create a great guest experience, in accordance with WCS standards of guest service
• Helping guests enter and exit Monorail with special attention to children, elderly, and disabled patrons
• Maintaining order among guests waiting to enter ride and safely admitting the appropriate number of guests in a timely manner
• Monitoring area and communicating with guests to ensure their safety
• Maintaining cleanliness and organization of assigned work areas as instructed
• Completing other related assignments and helping others on the team as required
• Assist as needed with Event Programming events and special projects

Perks of Working with Us:

• Free employee access to 5 Parks: Surround yourself with animals of all kinds and get the opportunity to interact and engage with like-minded colleagues.
• Complimentary Parking
• Five Complimentary Guest Park Tickets (After 45 days)
• Company-provided uniforms.
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time
• Employee Assistance Program
• Free Banking
• Discounts at Food & Merchandise Concessions

Location: Bronx Zoo

EOE/M/F/D/V

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