Job Description

Overview

Senior Customer Success Team Manager role at myGwork - LGBTQ+ Business Community, working with Monday.com. This is a hybrid role in our NYC office. The role leads a team of Customer Success Managers (HT CSMs) to drive retention and growth.

Responsibilities

• Drive day-to-day execution to exceed the business retention and growth targets of monday.com.
• Create and identify strategies to proactively address adoption, engagement, and retention risks and opportunities.
• Collaborate on account plans and reviews with Account Managers, Managing Directors, and CS Managers to identify opportunities to increase customer value.
• Lead weekly, monthly, and quarterly business reviews with cross-functional partners to highlight risks, opportunities, and progress on the CS roadmap.
• Own the retention forecast for Strategic customers, reporting risks and their mitigation status weekly.
• Collaborate with CS leadership and teams to build, execute, and refine the CS roadmap.

Requirements

• 6+ years of experience in CSM roles (3+ as a Senior CSM/Principal).
• 2-3 years of direct experience managing a high-functioning team of CSMs.
• Experience with HT customers, managing executive relationships and end-user relationships.
• Experience using CS tools and rolling these out to teams.
• Ability to prioritize and multitask while maintaining urgency and poise under pressure, with a focus on KPIs and success metrics.
• Analytical skills: data analysis, synthesis, and reporting.
• Experience carrying a retention or growth target.
• Some travel for customer visitation.
• Past sales experience is a plus.

Visa sponsorship for this role is not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by law.

Compensation

For New York City-based hires only: Compensation range: $165,000 - $220,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity. Compensation ranges for candidates outside NYC may differ based on cost of labor and other location factors.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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