Job Description

WHO WE ARE :

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

POSITION SCOPE:

FoundRae Fine Jewelry is hiring a Boutique Manager to lead the successful day-to-day operations by inspiring, leading and developing our sales team. We are seeking a passionate, authentic, and experienced luxury retail manager who embraces our brand ethos and delivers on driving sales goals and KPI’s while providing exceptional client experience.

Business Performance:

• for driving revenue and profitability through clear and thoughtful communication of plans to the team in order to meet and exceed monthly targets
• and empower the team to achieve KPI goals by communicating and driving a collaborative culture of performance and accountability against shared KPI’s
• sales performance, analyze results and develop creative and innovative opportunities to drive sales
• with Senior Director, Retail to review monthly targets and performance.

People:

• Promote a culture that drives performance and inspires teamwork
• Ensure that the team has fully immersive product knowledge training for current product and new launches
• Monitor individual and team performance: set clear daily/monthly target (sales, customer data capture, product knowledge)
• Conduct monthly team check ins as well as monthly individual touch bases; review performance and coach accordingly
• Ensure new employees follow the onboarding process and assess performance and integration during the first 90 days.
• Manage all staff scheduling and time off requests ensuring appropriate store coverage
• Document any performance issues; partner with HR/Legal on appropriate corrective action plans and administer as guided
• Ensure compliance to mandatory training programs as required
• Partner with HR on all hiring needs; manage the onboarding and training of new hires

Client Experience:

• Oversee the clienteling program and experience; ensure client outreach is genuine and authentic to promote long term relationships with existing clients and driving outreach for new client acquisition
• Ensure the team is providing each client encounter with a positive and kind client experience
• Proactively manage and resolve any client questions or concerns
• Oversee the teams KPIS’s as it relates to client outreach
• Recommend opportunities for community events to drive client outreach

Store Operations:

• Ensure the boutique is well-maintained and adheres to visual merchandising standards
• Monitor and oversee that boutique opening and closing procedures are completed accurately and consistently; manage and oversee all security procedures and staff
• Ensure all POS systems are functioning appropriately, review daily sales in Shopify and ensure accuracy in NetSuite
• Manage inventory to support store business goals; communicate with internal departments regarding inventory needs
• Oversee inventory and ensure accuracy. Conduct regular cycle counts and follow established policies

Qualifications:

• Minimum of 5 years previous management experience within fine jewelry/luxury products strongly preferred
• Minimum of high school degree, college degree preferred
• Entrepreneurial mindset with desire to drive results, problem solve and think strategically
• Proven success with inspiring, motivating and coaching a sales team
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Previous experience with POS and clienteling systems; NetSuite, Shopify and Endear experience preferred
• Microsoft Office; previous experience with Shopify, NetSuite and CRM programs a plus
• Excellent communication skills, client and team focused, passion for product, able to shift priorities based on business needs

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