Job Description

Job Description

Job Description

Job Title: Remote User Support Specialist

Hourly Pay: $21 - $26/hour

Summary:

We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.

Job Responsibilities:

• Respond to user questions through chat, email, and ticketing systems in a timely, professional manner
• Assist with basic technical issues like password resets, login problems, or feature walkthroughs
• Update support logs and document frequently asked questions for reference
• Help maintain and improve user-facing help content, including FAQs and tutorials
• Share insights and recurring issues with product or engineering teams to improve services
• Follow up with users to ensure their issues are fully resolved and they’re satisfied

Qualifications:

• Excellent written communication and interpersonal skills

• Comfortable using basic digital tools and web-based software

• Patient, detail-oriented, and able to explain technical steps clearly

• Organized, dependable, and good at multitasking

• Experience in support, administration, or customer-facing roles is preferred but not required

Perks & Benefits:

• Pay: $21 - $26 per hour

• Fully remote with flexible scheduling

• Paid onboarding and training

• Friendly, helpful support team

• Clear career growth into senior roles or specialized support functions

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