Job Description

Role Overview

We are seeking a Warehouse Operation Manager to lead all aspects of warehouse operations, including safety, inventory management, staffing, and facility maintenance. This role is responsible for setting operational strategies, achieving key performance indicators (KPIs), and ensuring compliance with safety programs and corporate policies. The Operations Manager will oversee inbound and outbound processes, inventory accuracy, and equipment readiness, while also driving team development, employee engagement, and continuous process improvement.

The ideal candidate will have 6–7 years of leadership experience in a distribution or manufacturing environment, strong communication skills in both Korean and English, and a proven track record of meeting operational goals in a fast-paced, multi-shift setting. Experience with WMS, LEAN/Six Sigma, and financial oversight is highly preferred. This is a hands-on leadership role that requires both strategic vision and day-to-day execution.

Key Responsibilities

• Responsible for the administering of all Safety Programs and best practices.
• Actively supports AGM, and is also responsible for the local success of the DC Safety Committee program and incident reporting communication.
• Responsible for all warehouse operations and facilities
• Responsible for inventory and asset accountability and value
• Plan, organize, direct and control general operations within the distribution center
• Set up tools and resources for achieving Key Performance Indicators (KPI) metrics
• Oversee inventory control, shipping, and receiving operations to achieve performance goals and low damage levels
• Direct and promote training, team building and communication
• Determine staffing needs.
• Direct and oversee DC security and incident reporting protocol and safety programs.
• Direct and oversee all aspects of employee relations, including performance reviews and disciplinary issues, conducting performance reviews for GM’s direct reports and assuring OM, supervisors are conducting periodic reviews for their reports.
• Direct and oversee physical facility maintenance to provide a clean and safe working environment
• Plan and oversee correct equipment capacity for effective warehouse results.
• Oversee and enforce maintenance program for lift truck fleet.
• Direct and oversee warehouse supplies cost and required inventory levels to ensure smooth operation
• Report daily operational topics to Regional Operations Manager
• Oversees aspects of finance, assuring corporate accounting, budgeting and ensures purchasing procedures are implemented and controlled seeking our best pricing and structure.
• Direct and oversee development and maintenance of Standard Operating Procedures (SOP)
• Report KPI performance, accuracy, timing and damage results vs. standards.
• Coordinate and oversee employee training and development
• Promote open environment for employee feedback and suggestions for process improvement
• Research and verify root cause of charges for OSD

Qualifications

• Minimum 6-7 years supervisory experience in distribution or manufacturing environment.
• Bilingual in Korean and English is a plus
• High School Diploma or GED; BS/BA Degree preferred
• Proven success in maintaining quality, service, and client relationships in a high-paced setting.
• Experience working in team oriented, multi-shift environment.
• Proven competencies in MS Excel, Word, and Outlook.
• Experience with WMS, LEAN/Six Sigma, inventory management, project leadership, and team building is preferred.
• Ability to communicate logically, persuasively, and accurately, both orally and in writing.
• Ability to communicate on a one-to-one basis and before groups to obtain or provide information.
• Ability to work independently and complete assignments from minimal information or under general instructions.
• Ability to work under pressure of time and conflicting demands.
• Ability to develop and maintain effective working relationships with co-workers, supervisors, others.

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays

Job Location: Ravenna, OH 44266

Business Hours: Mon-Fri 08:00 AM to 5:00 PM

Job Type: Full-time

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