Job Description

Job Description

Job Description

Windows Desktop Engineer

Location:  Montréal, Montréal, Quebec, Canada (Hybrid) 
Position Type:   Direct Hire
Hourly / Salary:   BOE

Overview:

The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities:

• Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA

• Manage and complete assigned projects

• Provide status reports on managed system

• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.

• Must be willing to handle varying shifts – primarily night shift.

• Provide support of Citrix remote access environment including off-hours maintenance

• Manage Active Directory settings as they apply to the systems managed by the department

• Support distribution of software using Altiris

• Support patching of workstations, desktops and virtual workstations.

• Support file and print services for end users

• Support building cameras and management systems in several US sites

• Support Appsense environment for workstations and Citrix

• Support Antivirus and DLP systems

Minimum Qualifications:

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills:

• Strong Analytical and problem solving skills

• Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems

• Strong written and verbal communication skills.

• Capability to coordinate and execute projects assigned

• Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management

• Experience supporting Citrix XenApp 6.5, 7.15 or higher

• 3 to 4 years’ experience supporting in Windows 10 and it’s components:

• Registry

• Bit locker

• Dot Net 

• MSI Installations

• Experience with Microsoft Office 2013 and 2016

• Support File and print services on Windows 2012 & 2016 Servers

• Capability to coordinate and execute projects assigned

• Ability to update and support Symantec Endpoint Protection, Lumens ion and Appsense

• Capital Markets Domain knowledge is preferred.

• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.

• Basic understanding of IT infrastructure and troubleshooting.

• Technical and system expertise in relevant IT workstreams.

• Strong analytical and problem-solving skills.

• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

• Specialized knowledge in specific areas allowing them to tackle intricate problems.

• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.

• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.

• Strong communication skills (written and verbal).

• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Experience:

•  Four to five years (4-5) of relevant experience.

Skills and Certifications :

• Citrix

• Vmware

• Bit locker

 

"We are GTN – The Go To Network"

Company Description

Who We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our value

Company Description

Who We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value

Job Tags

Hourly pay, Contract work, Work at office, Remote work, Shift work, Night shift,

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