Job Description

Associate Director of Exhibit AV Full-time Regular Washington, DC, US 7 days ago Requisition ID:1472 Salary Range: $82,000.00 To $130,000.00 Annually About the Milken Institute The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions toglobal challenges by connecting human, financial, and educational resources to those who need them. Guided by a conviction that the best ideas, under-resourced, cannot succeed, we conduct research and analysis and convene top experts, innovators, and influencers from different backgrounds and competing viewpoints. We leverage this expertise and insight to construct programs and policy initiatives. These activities are designed to help people build meaningful lives, in which they can experience health and well-being, pursue effective education and gainful employment, and access the resources required to create ever-expanding opportunities for themselves and their broader communities. The Milken Institute’s events and programmatic activities, involve the exchange of ideas with leaders from around the world. The Institute hosts more than 200 events each year, with our annual flagship event, Global Conference, bringing together 4,500+ participants from around the world, featuring more than 900+ speakers throughout 200+ sessions over the course of the event. Overview The Milken Center for Advancing the American Dream seeks an Associate Director of Exhibit AV to support one of the most technically ambitious museum environments in the world. The Associate Director will work closely with the Director of Exhibit AV to ensure the seamless performance of immersive digital experiences across a six-floor museum campus in downtown Washington, D.C. This position is ideal for a systems thinker who is a hands-on problem solver and thrives in a fast-paced, mission-driven environment. The Milken Center is home to interactive exhibits built using cutting-edge platforms, including Unity, TouchDesigner, and web-based technologies, all integrated across a diverse media infrastructure—LED walls, rack-mounted systems, AI-powered docents, and custom software experiences. The Associate Director will play a key role in maintaining near-zero downtime and supporting a team of technologists, artists, and engineers in realizing the Center’s vision. Responsibilities The Associate Director will work on-site with the Director of Exhibit AV to: Oversee and maintain performance of exhibit AV systems across six floors, ensuring daily readiness and minimal downtime. Diagnose and resolve technical issues involving hardware, software, signal path, and system integration. Monitor performance and maintenance of high-profile installations, including: An immersive LED holodeck environment A 25-foot artificial tree hung with over 900 OLED displays Multi-story LED display walls and interactive environments Supervise and support exhibit technicians and production staff in executing routine maintenance, emergency fixes, and shift coverage. Coordinate with internal and external partners to implement upgrades, patches, and exhibit refreshes. Manage inventories of AV tools, spare parts, and diagnostic equipment. Maintain and troubleshoot extenders (copper/fiber), rack infrastructure, USB-based interaction hardware, and CMS interfaces. Anticipate failure points, document workflows, and support proactive planning of repairs or replacements. Duties as assigned. Qualifications Strong experience with AV systems in museum, live event, or public installation contexts. Working knowledge of modern display technologies, signal routing, and rack-based system configuration. Confidence in diagnosing complex system issues—from OS-level problems to display or input failures. Familiarity with Qsys and Dante systems, ISAAC content management, and Javascript debugging is highly desirable. A BA/BS is required; Advanced Degree preferred, with relevant experience being accepted as substitution. CTS, Dante, and Qsys certifications are welcome but not required. A demonstrated ability to lead calmly, present professionally, and problem-solve under pressure. Physical capability to lift up to 30 lbs, crawl under exhibit structures, and climb ladders to access hardware. A professional, guest-friendly demeanor suited to a high-profile public institution. Work Environment and Schedule This is a full-time, on-site position located in Washington, D.C. (Federal City campus) . The position requires availability on weekends and during museum public hours as part of a rotating team schedule. No relocation budget is available. Note The statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time, being authorized to work in the U.S. is a precondition of employment. Please submit resume and cover letter illustrating how your experience and skills will contribute to the department and any unique qualities you bring to the position. If applying via Indeed, please upload your resume and any supporting documentation as one attachment. Any application that does not include both a resume and cover letter will be rejected. If you are unable to complete this application due to a disability, contact our Human Resources department to ask for an accommodation or an alternative application process. Our Culture The Milken Institute is proud to provide equal employment opportunities to allemployees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran. Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan - 403b(5% match) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Personal, Vacation, Sick & Public Holidays) Family Leave (Maternity & Paternity) Fertility Support Short-Term & Long-Term Disability Flexible Spending Account (FSAs) Pet Insurance Discount Training & Development: LinkedIn Learning –over 15,000 self-guided classes offered Annual Mentor Program Wellness Resources: Employee Assistance Program CALM app membership #J-18808-Ljbffr

Milken Center for Advancing the American Dream

Job Tags

Holiday work, Full time, Contract work, Temporary work, Relocation, Flexible hours, Shift work, Weekend work,

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