Job Description

Cohen Immigration Law Group, P.C. is a growing immigration law firm led by a retired U.S. Immigration Judge, dedicated to guiding clients through the immigration system with clarity, compassion, and precision. We are seeking a polished, reliable, and client-focused Immigration Intake Specialist to join our team and play a key role in ensuring smooth daily operations of the firm. This position is ideal for someone who thrives in a professional environment, communicates with confidence, and understands the unique needs of an immigration law practice. As the firm’s first point of contact, you will ensure a positive, supportive experience for prospective and current clients while assisting with intake, scheduling, and administrative workflows. Responsibilities: Client Intake & Lead Handling • Answer incoming calls, emails, and messages with professionalism and courtesy • Conduct thorough immigration intake screenings (eligibility, case type, urgency) • Manage and follow up with leads through CRM platforms as GoHighLevel • Maintain accurate client data and ensure prompt, consistent communication Front Desk & Reception • Greet clients warmly upon arrival • Provide intake paperwork and ensure a welcoming environment Scheduling & Administrative Support • Manage attorney calendars and schedule consultations • Confirm appointments and send reminders • Prepare consultation files and ensure documents are accessible • Assist with internal communication and coordination among team members Document & File Management • Scan, upload, and label documents accurately • Maintain organized physical and digital client files Qualifications: • Experience in a legal or professional office setting, demonstrating strong organizational skills. • Previous Customer Service or Sales Experience preferred • Ability to communicate clearly and empathetically with clients from diverse backgrounds. • Proven track record of managing multiple tasks efficiently in a fast-paced environment. • Familiarity with CRM platforms like GoHighLevel is a plus. • Strong attention to detail, ensuring accuracy in client data and documentation. • Experience in scheduling and calendar management, optimizing time for attorneys and clients alike. • Highly organized, detail-oriented, and able to multitask • Dependable, punctual, and professional in appearance and conduct About Company: At Cohen Immigration Law Group, P.C., we don’t just practice immigration law; we transform lives. Led by retired Immigration Judge and former DHS prosecutor Raisa Cohen, who was once a refugee herself, our firm brings unmatched knowledge from every side of the immigration system. We help clients trade fear for freedom through compassionate, strategic advocacy, from complex asylum cases to family petitions. Here, we fight for dignity, hope, and justice for every client. We’re seeking team members who care deeply about people, not just cases, professionals who want to make a real impact in immigrants’ lives while growing in a mission-driven practice. Benefits at Cohen Immigration Law Group, P.C.: Competitive salaryHealth insurancePaid time off and holidays401(k)Annual BonusOpportunities for ongoing professional developmentWe are an equal-opportunity employer and welcome applicants from all backgrounds.

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