Job Description
Manager, Interactive Content - eCommerce
This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.
About the Team
Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience & Content Team, you'll play a key role in scaling interactive content. Our goal is to supercharge our customers online shopping experience through immersive and engaging item page experiences, all to enhance and redefine our customers relationship with retail. We are a hard-working team that is passionate about delighting customers, changing the retail landscape, and driving innovation. We are looking for entrepreneurial, collaborative, and forward-thinking teammates to join us in our mission.
About the Role
The Manager, Interactive Content - eCommerce will report to the Director of eCommerce - Interactive Content within the Item Experience & Content Team. This role is the operational heartbeat of our interactive content programs; you\'ll manage a mix of strategic and operational projects working cross-functionally across multiple departments throughout Walmart (e.g. leadership, product, design, engineering) and with external content partners to drive forward category-defining initiatives. This role is perfect for someone who thrives in high-stakes environments, excels at managing external partners, and is obsessed with executional excellence.
You’ll sweep us off our feet if:
You are detail-obsessed and thrive in execution-focused roles
You’re a skilled communicator and relationship manager — internally and externally
You’re calm under pressure and clear in ambiguity
You’re highly organized, capable of managing multiple workstreams and stakeholder groups simultaneously
You take initiative, solve problems, and escalate with solutions
You have a growth mindset and take pride in driving clarity, alignment, and momentum
YOU WANT TO CHANGE THE FUTURE OF ONLINE RETAIL
You’ll make an impact by:
Partner Management
Own day-to-day communication with high profile external partners & suppliers to ensure alignment on weekly production, sample flow and approvals
Monitor and report against contractual SLAs, escalating risks and driving mitigation plans
Partner with internal stakeholders (Product, Ops, Legal, Engineering, Merchandising) to resolve issues quickly and ensure teams remain aligned
Program Operations & Reporting
Support the development and rollout of new tools, workflows and SOPs
Operationalize and oversee the creation of custom tooling to maximize efficiencies
Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly
Execution Support
Support your Director in managing OKRs across multiple interactive content programs
Solicit, evaluate and apply suggestions for improving overall item page and content experience
Create documentation and dashboards to increase visibility across SLT
Minimum Qualifications
Bachelor’s degree in Business Administration, Engineering, Operations or related field, and 3+ years in eCommerce operations, program management, partnerships, or related area
Exceptional project management, communication and stakeholder management skills
Strong attention to detail with experience building reporting tools and dashboards
Confident in managing external partners with strong professional communication skills
Proficient in excel & data analytics
Ability to work onsite in Bentonville Home Office 5 days per week
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About Technology Operations, Item Experience & Content Team
Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team\'s mission is to build exciting shopping experiences that attract attention and connect with customers. As Manager, Interactive Content - eCommerce, you will play a pivotal role at the heart of the Item Experience. An eCommerce Business Manager on the Item Experience team will be responsible for merchandise presentation online. This position will be focused on content and rich media elements of the product detail page. This role will work with many internal and external partners like merchant teams, suppliers, and content service providers to ensure a rich, engaging shopping experience on our item page. This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to our item page (product details page) content and experience.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.
Minimum Qualifications and Preferred Qualifications: Option 1: Bachelor\'s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area. Option 2: 5 years’ experience in project management, program management, program operations, or related area.
Preferred Qualifications: Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Primary Location: 702 Sw 8Th St, Bentonville, AR 72716, United States of America
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Job Tags
Full time, Temporary work, Work at office, Work from home, Home office,